Category Archives: Mind-Set #6

Can We Tolerate Working With You?

In 1999 Whirlpool began a quest to go from one-product, one-customer manufacturer of washing machines to being the global leader of marketing and manufacturing major household appliances, with revenues over $10 billion. Today the Whirlpool brand is the top-selling appliance … Continue reading

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Good Meeting? Bad Meeting? Look In The Mirror!

Have you ever been in a meeting when: ***the group’s enthusiasm gets squashed due to a few individuals negativity? ***the group gets stuck in the weeds ***constructive discussion turns into contention as people’s passion spills over ***the group’s energy gets … Continue reading

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The Dreaded Heart-To-Heart Conversation With A Beleaguered Colleague

A colleague of yours (let’s call her Janet) isn’t meeting expectations—neither performance targets nor cultural norms.   You know it…everyone else does too.  What Janet is doing (or not doing) threatens the organization’s results.  That means a lot of people (you … Continue reading

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Accountability Run Amok—When Good Intentions Succumb To Bad Judgment

Think you can’t be fired for being accountable?  Think again. A string of historic storms leaves hundreds of thousands of utility customers without power.  The collateral damage associated with clean-up and restoration is far greater than the “Type A” utility … Continue reading

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Getting Out Of Your Own Way

Mind-set #1 is about having a bias for results. Get results and you’ll be trusted.  Simple.  Naturally,    people say they hold this mind-set…after all, that’s what they feel others expect them to say.  But saying you’re committed and demonstrating it … Continue reading

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Professionals Just Don’t Do That

A woman co-hosting  a call-in radio program chimes-in on a technical question from a caller.  She goes on at nauseam about the topic.  A different caller later challenges her conclusion.   After back-pedaling for what seemed like an eternity, the woman … Continue reading

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Loose Threads

Resisting the urge to pull on a loose thread can be tough for some of us. Lest you think today’s post is about fabric, it isn’t. Loose threads are interpersonal teases. They occur in meetings when someone: makes an innocent … Continue reading

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When To Take A Pass…

There’s an important prevention I sometimes use when facilitating critical group meetings. It’s a ground rule I call ‘No Me-Too Stories’. You’ve probably all experienced it. Someone tells a story in a group meeting. The story helps make the person’s … Continue reading

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