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Category Archives: This Could Get Personal
This Is The Way We Do It
My daughter Heidi recently returned from a much-anticipated backpacking trip. She and her friend had a great time—seeing some spectacular scenery in-and-around the Grand Canyon. For Heidi, it was the first time she had backpacked with this particular friend. Just … Continue reading
Can We Tolerate Working With You?
In 1999 Whirlpool began a quest to go from one-product, one-customer manufacturer of washing machines to being the global leader of marketing and manufacturing major household appliances, with revenues over $10 billion. Today the Whirlpool brand is the top-selling appliance … Continue reading
Take It Personally
Allow me to spread a bit of wisdom from Seth Godin: “Whenever you can, work with people who take it personally.” For those of you who have read The Power of Professionalism, you know why.
The Dreaded Heart-To-Heart Conversation With A Beleaguered Colleague
A colleague of yours (let’s call her Janet) isn’t meeting expectations—neither performance targets nor cultural norms. You know it…everyone else does too. What Janet is doing (or not doing) threatens the organization’s results. That means a lot of people (you … Continue reading
Ask The Right Person The Right Question
I frequent a local independent hardware store that I’ve became a big fan of. It’s a small store, but it’s been rare that they didn’t have the stuff (or the advice) I need. Their people are knowledgeable. They are patient—especially … Continue reading
Professionals Just Don’t Do That
A woman co-hosting a call-in radio program chimes-in on a technical question from a caller. She goes on at nauseam about the topic. A different caller later challenges her conclusion. After back-pedaling for what seemed like an eternity, the woman … Continue reading
How Mind-Set Three Aids Fledgling Entrepreneurs In Venture Funding
I recently attended a chapter meeting of the Keiretsu Forum. The Keiretsu Forum provides a medium for young, high-potential companies needing venture funding to meet potential investors. The companies need the funding to sustain their current operations or, more typically, … Continue reading
Professionals: Not What, But How
In our August 30, 2011 post we illustrated why it’s a bad idea to think an organization should automatically be considered ‘professional’ because it produces technically sophisticated products developed by really smart people. A recent article in Fortune couldn’t have … Continue reading
Loose Threads
Resisting the urge to pull on a loose thread can be tough for some of us. Lest you think today’s post is about fabric, it isn’t. Loose threads are interpersonal teases. They occur in meetings when someone: makes an innocent … Continue reading
